SHIPPING POLICY

PRIOR TO PLACEMENT OF ORDER, PLEASE ENSURE ALL INFORMATION (FULL NAME, SHIPPING ADDRESS, EMAIL, PHONE NUMBER) PROVIDED ARE CORRECT. FAILURE TO PROVIDE CORRECT INFORMATION WILL RESULT IN A LOST OR MISSING PACKAGE.

PLEASE NOTE THAT PROCESSING TIMES AND ESTIMATED DELIVERY TIMES DIFFER. ALL ORDERS ARE PROCESSED WITHIN 3-7 BUSINESS DAYS, THIS IS NOT INCLUDING THE PERIOD IT TAKES FOR CARRIER TO DELIVER. 

WE DO NOT OFFER INTERNATIONAL SHIPPING AT THIS TIME.

HOURS OF OPERATIONS: MONDAY - FRIDAY 10 AM - 6 PM PST.

SHIPPING AND DELIVERY: SHIPPING IS CALCULATED AT CHECKOUT. DELIVERY TIMES ARE GIVEN AT POINT OF CHECKOUT.  ALL ORDERS ARE SHIPPED VIA USPS. PLEASE BE AWARE THAT DEPENDING ON YOUR LOCATION, DELIVERY TIMES WILL VARY. A TRACKING WILL BE PROVIDED VIA MEAIL ONCE YOUR ORDER HAS DEPARTED FROM OUR FACILITY. 

LOST AND STOLEN PACKAGES: BROTHER COSMETICS IS NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES ONCE THEY DEPART FROM OUR FULFILLMENT CENTER. FOR ANY LOST OF STOLEN PACKAGES, PLEASE MADE A CLAIM WITH THE CARRIER.

DAMAGED PACKAGES: BROTHER COSMETICS IS NOT RESPONSIBLE FOR ANY PACKAGES THAT ARE DAMAGED DURING SHIPMENT. FOR ASSISTANCE WITH PRODUCTS THAT HAVE MANUFACTURER DEFECT, PLEASE CONTACT OUR SUPPORT TEAM AT